Frequently Asked Questions
How Do I Place An Order?
Everything you need is here including quick view, full product view and shopping cart. If you have any problems or questions please do not hesitate to contact me!
MOCO Qiviut is also available here in my Etsy store, MOCOQIVIUT.
Payment and Shipping
All orders are shipped within 3 business days via US Postal Service unless special services are requested.
Domestic orders within the United States are $10 Priority Mail regardless of size or weight.
Domestic 1st Class postage for 1 pattern is $5, two or more patterns are upgraded to Priority Mail for $10. International pattern orders are the same price for AirMail International only.
International orders are $20 for International AirMail regardless of size or weight. Please allow 2-3 weeks for delivery. International Priority is available for an additional charge, please inquire.
If you'd prefer any other delivery services including insurance you will be billed accordingly, inquiries are welcome.
Secure Ordering & Payment Options
This site is completely SSL secured and utilizes secure payment processing, you do not have to be a member.
If you prefer not to place an order online please contact me to make other arrangements. I accept credit cards over the phone. I also accept a Money Order, Cashiers Check, or even a Personal Check though I will wait one week for a check to clear before shipping.
Returns & Refunds
Your satisfaction is personally guaranteed! I want you to be happy with your experience. If you are not satisfied with your order for any reason, please contact me prior to returning your goods. Returned items must be shipped in their original condition with tracking info within 30 days of the purchase date. I will promptly issue a refund for goods purchased, not including postage.
Caryll Designs will not share your personal information with any other entity for any reason unless requested by you or authorized by you. Payment details and card info are not saved. I do not have a marketing campaign, you are safe!